Please read the following information carefully before making a purchase.

I operate through Regenerative Medicine Institute Ltd and Skinfresh Ltd 


Prompted by the impacts of Covid- 19 I have set up an online platform for product sales to meet a recognised need of my patients and make it easier for them to access products that I have found to be helpful in th one place.

My research has caused me to prefer products derived from natural sources in addition to surgery and drug therapy (my conventional training) . 

These products do not have FDA or Pharmac approval and because of the way the ingredients are sourced are not subject to the rigour of manufacturing and safety checks as products approved by those agencies.

However, the products offerred are sourced from high standard, large established manufacturers.

All patients should feel free to buy their products from wherever they wish.  As we know from seeing what happens when Pharmac substitutes one drug for a generic alternative although chemically the same, the substitute can cause new side-effects or not work as well for some people.

There is no compulsion or expectation that you will purchase through the website or clinic


I will have recommended a product because in my view it is clinically indicated. My assesssment of each patients situation involves correcting any nutritional and biochemical deficiencies. Then scientifically researched corrective treatment is applied whether is be diet, lifestyle, vitmains, minerals, oils, herbs or hormones.

This treatment is individualised to each patient. Why the treatment is suggested is explained during the consultation and its offerred only if safe and appropriate.


My obligation as a doctor is to always put patient’s interests ahead of the clinic. When a doctor recommends and sells products there is an unavoidable risk of conflict.

I have put in place all the safeguards I can think of. This is to ensure that when offering this retail service what we do is as ethically and morally as possible. One part of the safeguards is to publically identify and acknowledge the potential for conflict and encourage external and internal continuous reflection on this risk. Whenever we meet I inform you of other websites and places to access products. All this so that you make informed decisions at every step of the way

Managing potential conflicts

To address this potential conflict I have the following systems:

  • I keep the retail and medical part of the practice separate.
  • I do not receive reporting information on what is being sold or what is not being sold, or what is being reordered. My information is confined to looking at what happens for each individual.
  • The risk of a profit motive has been removed. With advice from the practice accountant the cost of selling products has been assessed. The price you pay is calculated from the price the products are sold to me at plus the cost of supply which includes overhead, staff, training and stock redundancies due to expiry.
  • From time to time I ask our accountant to review the cost of the product sales.
  • I am involved in researching and making decisions on what products might assist patients and may know the wholesale cost to the clinic but apart from that, I deliberately keep away from being aware of the retail costs of any products.
  • All patients are welcome to import the product direct, or source alternative suppliers.
  • I choose suppliers purely on the safety of supply and benefits that their products offer patients.
  • Any incentives or discounts given by suppliers are passed on to patients
  • We make information available about other suppliers
  • Patients purchase online or from staff at the counter so that there is plenty of opportunity to make an informed unpressured choice about whether they wish to purchase or not.
  • With an external business advisor I constantly review and seek feedback on the systems so that we can practice as ethically as possible in the situation circumstances have created.


Terms and Conditions

Your access to and use of the Website is subject to these Terms and Conditions. By accessing and continuing to use this Website, you accept and agree to these Terms and Conditions without any limitation or qualification.

These Terms and Conditions, together with your Order, constitute the entire Contract for the supply of Products you have ordered. No other Terms and Conditions will apply. The only way this contract can be varied is if both parties sign a written agreement to the variation.

‘Order’ means the order submitted by you for Products on the Website and ‘Products’ means the products available for sale on the Website.

The products and services on this Website are only for patients of Dr Frances Pitsilis. They are “Practitioner Only”.

Legal Capacity to Transact

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should there be any damage or other losses as a result of a transaction entered into by a minor, then we (I?) reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed.

Payment Methods and Processing

Transactions are processed via  Shopify payments system and personal bank transfer


All purchases include GST unless otherwise stated on the Product listing.


Information provided on this site is for information only. If you are pregnant or breastfeeding or have developed a new medical condition, or are receiving treatment from another health care provider, please inform that health care provider of what you are taking and please contact us to make sure that the products are still suitable for you. Always read the label and take as directed by us. If symptoms persist consult us or your family doctor.

I take every reasonable effort to present accurate information on this Website, however I accept from time to time the information may contain typographical errors or inaccuracies and may not be complete or current. I therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. I also reserve the right to limit quantities (including after you have submitted your order). I apologise in advance for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.

Exclusion of warranties and liability

To the extent permitted by law, and without limiting your rights under the Consumer Guarantees Act 1993, I exclude all:

(a) warranties, conditions and representations whether express, implied, statutory or otherwise, relating in any way to the Website, your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through the Website; and

(b) liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through this Website for any reason whatsoever (including negligence).

(c) The maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise is limited to the price you paid for the product.

(d) This Website and products are for patients of the practice only.

Links to Third Party Websites

There are no links to third party websites

Viruses and hacking.

I make every reasonable effort with this Website to keep it free from viruses and errors. However, I do not accept liability for any damage or loss caused to your computer hardware, software, and internet connections through using this Website.

No links may be made to this Website without the prior written consent of an approved company representative.

Expiry Dates

Product expiry dates on products vary depending on recommended shelf life of each product. We do not deliver products that are expired or within 2 months of their expiry date.

Returns Policy

Because the safety of all products is essential, as a general rule we are not able to accept returned products, please make your order carefully.


Privacy is a paramount concern - all personal information is collected in a secure and confidential manner and in accordance with the Privacy Act 1993 and Health Information Privacy Code 1994 ..

Iwill not give your information to any third parties other than to the extent necessary to allow third parties to perform services on your behalf. These services include delivering packages and processing payments. They will have access to your limited relevant personal information in order to perform these services, but are not authorised to use your information for any other purpose.


By shopping on this Website you agree to receive information from Regenerative Medicine Institute Ltd, Skinfresh Ltd and Dr Frances Pitsilis

This Website contains Cookies which is required to enable your user experience.


All orders are dispatched within 2 working days. My staff will notify you if there will be any delays.

Deliveries are sent by courier. You will receive a link to be able to track and trace your delivery once your order is dispatched.